Shipping policy

Shipping Policy

At HEBBI STORE, we're committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process and ship your purchases.

1. Order Processing

  • Orders are processed within 5–7 business days, depending on product availability and customization requirements.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Customized products may require additional processing time before shipment.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Methods

We partner with trusted courier companies to ensure safe and timely delivery across India.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

Shipping options available for your location will be displayed during checkout.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days after dispatch.

  • Other Cities & Towns: 3–7 business days after dispatch.

  • Remote Locations: 5–10 business days after dispatch.

Please note that delivery timelines are estimates and may vary depending on your location and courier service.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

We may occasionally offer free shipping during promotional campaigns or on qualifying orders.

5. Order Tracking

After your order is shipped, you'll receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment through the courier's website.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier network disruptions

  • Incorrect or incomplete shipping addresses

If your order experiences an unexpected delay, our support team will do its best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • HEBBI STORE is not responsible for orders delivered to an incorrectly entered address.

Please contact us immediately if you notice an error in your shipping information.

8. Failed Delivery Attempts

If delivery cannot be completed after multiple attempts by the courier partner:

  • The package may be returned to us.

  • Additional shipping charges may apply to resend the package.

9. International Shipping

Currently, HEBBI STORE ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

HEBBI STORE

Email: thehebbistore@gmail.com

Phone: 8910616825 / 6290453381 / 8100257421 / 6291243276

Business Address: West Bengal, India

We're always happy to help and will do our best to ensure your order reaches you smoothly.